policies and cookies

About this policy
Aurora rural treats  is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy outlines how we aim to achieve this and includes the information collected when:

you use our website (  https://neistpointlighthouseisleofskyeauroraselfcateringretreats.co.uk)​
 

you make a booking via our website.

you make enquiries via our website.

Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/ indirectly identified from that data. In this case, it means personal data that you give to us via our website or when you make contact with us by letter, email or telephone to our main office at our address in Isle of Skye.

By providing your personal data, you agree that we can use your personal data in accordance with this Privacy Policy.

Please ensure you understand this Policy in its entirety and take your time to read it.

Who are we?
Aurora retreats is a holiday rental compay with three one bedroom chalets on the  Isle of Skye. Our registered address is: triskele 5 a upper miloviag, glendale, IV55 8WYOur direct telephone number is: +44 7904927664 Our email address is:  triskelegiftshopisleofsye@yahoo.com Our website is:  https://neistpointlighthouseisleofskyeauroraselfcateringretreats.co.uk​
 

How do we collect information from you?
We collect information from you:

when you make a forward booking to  stay with us.

What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking or contact us. We will collect this information in order that we may fulfil your request to  stay at our venue, or to make any specific, forward arrangements on your behalf.

When you make a booking
aurora retreats skye  collects information such as:

• title
• name
• e-mail address (used for booking confirmation and post-visit feedback emails)
• home or work address
• billing information taken for deposits, payments, or holding credit card information for use in the case of someone failing to turn-up and honour their booking arrangement.
• telephone number
• company name (where applicable)

• marketing preferences (whether you opt-in or opt-out)
• current and past reservation details

How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to our newsletter) or because it is in our legitimate business interest.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Send you service emails (booking confirmation and post-visit feedback etc.).
• Improve our products and services.
• Send our newsletters if you have opted-in to receive them.

Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g. bookalet)for the provision of online booking third-party payment processors, other third parties which provide services via our website, or as otherwise consented to, by you, or as permitted by applicable law.

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How and where do we store data?
We keep your personal data safely and responsibly, for as long as we need to, up to a maximum of six years, or for as long as we have your permission to keep it.

For reservations taken through ( bookalet )software, your data will only be stored in their data is stored 

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Security
Data protection is of great importance to aurora retreats and to protect your personal data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via our website.

Use of cookies
Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies (including Google analytics) to compile anonymous, aggregated statistics that allow us to understand how users use our website and help us improve the structure of our website accordingly.

You may refuse or accept cookies on this website.

Third Party services available via our website may also use cookies. Cookie usage on these websites is governed by the Third Party.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.