Return and Refund Policy

By purchasing you acknowledge that our products are made from 100% natural sheep wool and fur. Because wool is a natural fiber, slight variations in color, texture, and weave are a mark of authenticity and are not considered defects.

We reserve the right to refuse or cancel any order for reasons including, but not limited to: product availability, errors in the description or price, or suspicion of fraudulent activity.

• We aim to process all orders within 7 working days from purchase
• Delivery times are estimates and are not guaranteed. we are  not responsible for delays caused by the carrier or customs clearance for international orders.

We want you to love your wool products. If you are not completely satisfied, we offer a 14  day money-back guarantee.

• Return Window: You have 7  days from the date of delivery to request a return.
• Condition: To be eligible for a refund, the item must be unused, unwashed, and in the same condition that you received it, with all original tags attached.
• Hygiene Note: For health and safety reasons, hot water bottles and intimate items cannot be returned if the packaging has been opened or the seal broken, unless the item is faulty.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within  5-10] business days.
• Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

If your item arrives damaged or has a manufacturing defect, please contact us at [Insert Email Address] within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund at no extra cost to you.

we shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products, including but not limited to improper use of hot water bottles (e.g., using boiling water or overfilling) or allergic reactions to natural wool.